Check here Cautions and Notifications regarding our Products Support.
Parallel imported goods, As Company's genuine goods, will be covered by the warranty of the Company of Japan. Also, regarding problems related to your purchase, please note beforehand that it won't be supported by the Company. Regarding the overseas specification products, please be advised that it may be outside the scope of repair and other support because of short of parts stock in Japan.
With the "SONAR" new series release, there is a change for the Japan domestic support system on TASCAM Professional Software and Cakewalk's products from April 1, 2015.
Support Eligibility of the above products
In addition, please note in advance that what comes below is out of our support scope.
For old Cakewalk's products
We finished the support by call and e-mail on April 1, 2015, due to the change of Cakewalk's support system for old Cakewalk's products, please note that we continue showing update and FAQ which has been released before. Click here for Updates an FAQ
We decided to finish the service for US Line 6 company's products that we had been conducting import and sale, on October 31, 2014.
Please note that Yamaha Music Japan., Ltd. had become our official agency since November 1, 2014, so please inquire them about Line 6 products.
Also, we will finish our support on October 10, 2014, for transferring support service.
For inquiries and more information after November 1 2014, please refer to the following.
We are afraid that we may not be able to answer the inquiries about products that have finished its production and that have past holding period of the parts or can not be tested by actual machines since we would not have detailed data.